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Follow-Up tag in ticket list

We have some...forgetful...users.  We will ask them a question and set the ticket to pending.  Weeks later they still haven't responded.


We created a Supervisor rule to re-open old Pending tickets, but it would be nice to also see a tag on the ticket, akin to the "Response Due"/"Requester Responded"/etc tags that said "Follow Up".  This tag could be set based on a setting or Supervisor rule.


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