COVID-19 Response: Ensure business continuity with scalable IT helpdesk 10 AM PT / 1PM ET Register here

Start a new topic

Tickets View: Search by text, then run bulk actions on selected search results

I need to go back and tag past tickets, e.g. all tickets relating to "printers." But I can't search by that word in the Ticket View. So I'd like to be able to search by keywords, and then apply bulk actions to selected results in the Ticket View. 

2 people like this idea

Agreed. Find this a big omission. The current search field is very limited in that it's not simply returning a list in the ticket view where filters and other functions can be used.

Login or Signup to post a comment