Change Private Note to Public and vise versa
add me
Yes, agreed.
Can we please add this as option? We do import alot of e-mails into tickets, but we cannot make this private after adding it to the ticket.
Just a simple toggle to hide this would we better.
Yes, agreed.
Phill Hodgkinson
Sometimes a note is either intentionally or accidentally added as a private note. If we change our minds and want it to be public the only option is to copy text, delete it and re-create it. Would be much easier to just be able to toggle it.
11 people like this idea