I desperately need to be able to filter tickets by service item custom fields, either via the Tickets listing page or via a report.
We support service item’s custom fields in ticket custom report.
Here are the steps to add the same :
We support these custom fields - Checkbox, Number, Dropdown,Date,Decimal and Dependent fields.
Also, for any service item , a maximum of Four sub conditions is allowed to be chosen in filter conditions.
Freshservice QA team
Is there anyway to report on more than one service item in one report?
We can report on more than one service item in one report.