I was wondering if there was any way to attach a certain list of predetermined tasks to certain service requests. I would like to add tasks for agents to complete that are assigned to on-boarding service requests when they come in. For example, deploy laptop, setup phone, setup desk, etc.
It also breaks if you are working on fixing up the request and save as a draft. The rules drops the service request.
I would like a way to create tasks in service requests as well. The dispatcher gets too messy.