I'm excited to announce the launch of the v2 app platform to enable the development of apps on the new Freshdesk Mint UI. Please take a look and give us your feedback - https://developers.freshdesk.com/v2/docs/quick-start/
Here is a quick summary of the benefits of the v2 platform for end users (agents) and developers.
For Customers (Agents)
please, add the created_at field!