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Contact List Filtering - Need Company Filter (for MSP mode)

We are using Freshservice in MSP mode and have a few hundred contacts (client users) added to the system. We need a way to be able to view only one Company's client/users at a time. Even better would be if an Agent is assigned to one or more companies they would only be able view clients for those companies.

The current contacts list is rapidly becoming unusable with so many contacts from different companies.

3 people like this idea


Thanks again for the feature request! I'll add this along with your other requests to our internal tracking tool, and consider them during our redesign.


Mithun Mohandas

Product Manager, Freshservice

HI, IS there any update on this?

Hey Paul,

We don't have an update on this feature at the moment. We'll get in touch with you once it is scheduled for development.


Mithun Mohandas

Product Manager, Freshservice

Don't hold your breath Paul, check back in 2-3 years... here's a great example of what I would say is the general turn around time here:

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