So, I try to monitor the FreshDesk forums for improvements that I'd like to see in FreshService. This is one of them:
Skill-based automatic ticket assigning: The capability to assign tickets automatically to appropriate agents.
Is there a plan to implement this in FS?
Also, is there a plan to change the way the development of these two platforms is handled to make it easier to simultaneously release new features?
about 1 month ago
I second this: skill based routing is a part of freshdesk so why not in freshservice?