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FreshDesk Features In FreshService

So, I try to monitor the FreshDesk forums for improvements that I'd like to see in FreshService. This is one of them: Skill-based automatic ticket assigning: The capability to assign tickets automatically to appropriate agents. Is there a plan to implement this in FS? Also, is there a plan to change the way the development of these two platforms is handled to make it easier to simultaneously release new features? Thanks.
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