Enhancements:

Freshservice mobile app upgrade for android users

The Freshservice app is revolutionizing the mobile service desk industry, and the app has now been upgraded to make your life much easier than before.

What’s new?

• To-do list: A single view for IT agents to see all the work items assigned to them from across all modules.
  
• Task module: Get informed if any task is assigned to you. Take necessary actions on the tasks.
  
• Fully functional Incident Management: Manage the inflow of tickets and take immediate actions.
  
• Change Management: Create, edit, and approve changes , collaborate on change planning and managing approvals. 
  
• Service Catalog: Requesters can access the service catalog and even place and track service requests.
  
• Approvals Management: Get informed the moment a Service request/Change approval is assigned to you.
  
• User Management: Access user details and gain context more easily.
  

Manage Group Memberships for Agents

The View Agent page now provides the ability to view the groups that an agent is a member of.

The Create Agent and Edit Agent pages now provide the ability to:

• View the groups that an agent is a member of
  
• Add an agent to one or more groups
  
• Remove an agent from one or more groups
  

Who is this feature available to?

• Account Admins, Admins, and agents belonging to custom roles with the "Play God with Super Admin controls" privilege can view and modify group memberships for themselves and other agents.
  
• Agents belonging to custom roles with the "Manage Agents" privilege (and without "Play God with Super Admin controls") can view group memberships of all agents, but can modify group memberships only for other agents and not for themselves.