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Pass company ID in ticket API?

When you create a ticket with the FreshService API, is there a way to open a ticket for a specific company ID? I've tried passing the ID with both company_id and department_id but it never opens the ticket or creates the customer under the proper company.

Hi Alex,

Hope you are doing well.

You should be able to create a ticket with the Company/Department value in the ticket. Can you please try the following command and let us know if you face any issues in creating a ticket with Department/Company ?

curl -u -H "Content-Type: application/json" -d '{"helpdesk_ticket":{"description":"Some details on the issue ...", "subject":"Support needed..","email":"","priority":1, "status":2, "source":2,"ticket_type":"Incident","department_id":1000130588},

"cc_emails":","}' -X POST

Please pass the company ID asĀ "department_id":1000130588 mentioned in the above command.

Let me know if you need clarification!

Many thanks


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