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Updating ticket description over API

I can set the description, when I'm creating a ticket over the API, but updating it doesn't work:

curl -u test:test -H "Content-Type: application/json" -X PUT -d '{"helpdesk_ticket": {"description": "test"}}' https://domain.freshservice.com/helpdesk/tickets/350.json

generates HTTP Error 500.

Is the request wrong, or is updating the description generally not possible?

Best regards

Hi Lennart,

Using API it is not possible to update the description of the ticket.

Please reach out to support@freshservice.com for any further assistance. Would be happy to help!



Freshservice Support

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