Most of our users are almost exclusively submitting tickets via e-mail. All of these tickets arrive as incidents, which have much more strict SLA requirements than Service Requests. We desperately need the ability change the submitted issues to the correct type more quickly than opening the ticket, waiting for it load, changing the type, and clicking update.
Can we either add this option to the Bulk Actions in the nav menu or to the right side of the ticket? A single action to do this would alleviate so much headache.
This is definitely needed!
Wouldn't it be nice if we could just customize what fields appeared in that section?