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Implemented

In-app notification

I would like to see an in-app notification functionality that will notify agents with certain events such as important announcements or ticket updates from customers. We like the feature we saw in Zendesk during our earlier evaluation phase - https://support.zendesk.com/hc/en-us/articles/204276956-Using-the-Zendesk-Agent-Notification-App




1 person likes this idea

Hey Atsuro,


We're delighted to inform you that we'll be rolling out enhanced in-browser and desktop notifications in a few weeks! With this feature, Freshservice users can choose to be notified about ticket updates, approval requests, and approval decisions. 


As you've been waiting for this feature, we thought you'd be interested to give it a spin before everyone else. If you are, give us a nod by responding to this thread, and we'll enable the beta release for your account very soon!


Cheers,

Mithun Mohandas

Product Manager, Freshservice

Hello everyone!


We're pleased to announce that this feature is now live for all customers!


More information can be found at: https://support.freshservice.com/support/solutions/articles/230351-notification-center


Cheers,

Mithun Mohandas

Product Manager, Freshservice

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