Bulk reply does not CC : Freshservice

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Bulk reply does not CC

started a topic about 3 years ago

When sending a bulk reply, an existing CC (entered by the requester) is not CC'd on that reply

said about 3 years ago

Hi Andrew,

We were able to recreate the issue at our end and I have raised this as a ticket to check with our Product team.

We will keep the forum and ticket updated once we have an update.

Thanks,

Rajagopal

said about 3 years ago

Hi Andrew,

Our development team has identified this as a bug and we will update the forum once this has been fixed.

Thanks,

Rajagopal