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Discussions Freshservice Forums Report Problems

Bulk reply does not CC

When sending a bulk reply, an existing CC (entered by the requester) is not CC'd on that reply

Hi Andrew,


We were able to recreate the issue at our end and I have raised this as a ticket to check with our Product team.


We will keep the forum and ticket updated once we have an update.


Thanks,

Rajagopal

Hi Andrew,


Our development team has identified this as a bug and we will update the forum once this has been fixed.


Thanks,

Rajagopal

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