asset field in new ticket form : freshservice

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asset field in new ticket form

started a topic almost 3 years ago

How can i hide asset field from the incident form? I don't want my customers to see this. Any help?

Best Answer

Mohana Sidhaarth V N said almost 3 years ago

Hi Sameer,

Navigate to Admin -> Field Templates, select the Description field and uncheck the Allow requestors to attach asset.

Hope this helps.

said almost 3 years ago

Answer

Hi Sameer,

Navigate to Admin -> Field Templates, select the Description field and uncheck the Allow requestors to attach asset.

Hope this helps.

said almost 3 years ago

Thanks bro.