Apologies if this has already been discussed -I did search for something similar but couldn't find anything.
Is there any way, or plan for a way, to measure how often Solutions are viewed with the need for 3rd party analytics?
Any further details such as who has viewed solutions would be lovely!
...how often Solutions are viewed without the need for 3rd party analytics?...
We would also like some form of tracking on solutions to see how many users are actually viewing the solutions we create. Any sort of tracking or statistics would be great.
Hi Chelsea and James
I wanted to understand what action do you wish to take based on the number of views of the article or who has viewed the article?
I can't necessarily speak to Chelsea's or James' requirements, but it would be very useful for us to know if are users are even viewing solution articles, and which ones. Also useful would be knowing whether users put in tickets after viewing tickets. At present, it could be that any article could be giving the solution to dozen of users, removing the need for them putting in a ticket, but we might never know, as we don't know how often the article is viewed.
Thanks for your input, Craig.