Requester Email issue : freshservice

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Requester Email issue

Rahul Khanna

started a topic almost 2 years ago

Hi ,

Does Freshdesk provide any API endpoint to fetch the email of the requester if i have the requester ids or name or ticket ids etc.

Thanks

Rahul

Mahesh.sadasivam_old

said almost 2 years ago

Yes Rahul,

Refer this link https://developers.freshdesk.com/api/#view_a_ticket

Rohit Eddy

said almost 2 years ago

If you have the contact ID you can directly call the contacts AI - https://developers.freshdesk.com/api/#view_contact. If you have the ticket ID, you will have to call the ticket API first and retrieve the requester ID from there.