By default the priority of an incoming ticket is Low. I would like to change that to Medium. I can do that in Dispatch'r, but that seems a poor use of that feature, not to mention it stops after matching a rule - which would short circuit all of my rules.
How is this not already a thing?
I'm interested in the same question as Melissa Hayden-Raley!
Adding to the pile as we would like this as well
I am also interested in this feature
Indeed, also we should also be able to at least change the name of shared fields or should have a functionality to disable it if now required since different organization may have different requirements and should be able to rename accordingly.