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Change default priority


By default the priority of an incoming ticket is Low.  I would like to change that to Medium.  I can do that in Dispatch'r, but that seems a poor use of that feature, not to mention it stops after matching a rule - which would short circuit all of my rules.




8 people like this idea

How is this not already a thing?

I'm interested in the same question as Melissa Hayden-Raley!

Adding to the pile as we would like this as well

I am also interested in this feature 

Indeed, also we should also be able to at least change the name of shared fields or should have a functionality to disable it if now required since different organization may have different requirements and should be able to rename accordingly.

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