Within app.js, if I call
it will return the current ticket's due by date and time. How do I update this value INSIDE of app.js? Is there a setTicketInfo function or something similar?
We don't have a set function to update tickets. Hence, it is recommended you use the ticket update API to update the ticket's properties from the app.js file.
Is there a way to update a ticket from app.js, and have he update immediately appear in the ticket?
I see the API lets you update a ticket, but it doesn't look like the ticket display will change.
We're looking for a way to add notes to a ticket from app.js, and have those new notes automatically appear.