webinarA 4 step approach to effective self-service implementation.Save your seat

Start a new topic
Solved

Updating a ticket from app.js

Within app.js, if I call


domHelper.ticket.getTicketInfo().helpdesk_ticket.dueBy


it will return the current ticket's due by date and time. How do I update this value INSIDE of app.js? Is there a setTicketInfo function or something similar?

We don't have a set function to update tickets. Hence, it is recommended you use the ticket update API to update the ticket's properties from the app.js file.

Is there a way to update a ticket from app.js, and have he update immediately appear in the ticket?


I see the API lets you update a ticket, but it doesn't look like the ticket display will change.


We're looking for a way to add notes to a ticket from app.js, and have those new notes automatically appear.

Login or Signup to post a comment