It looks like the canned responses view is broken. I can't see the titles of a response in a category. Strangely, when I mouse over it, I can see the tooltip for the response, and if I click on the empty white space where the canned response should be, I can still add it into a reply. Can ya'll please look into this?
Thank you for reaching out.
Looks like the issue was resolved since you raised a support ticket.
Feel free to get back to us for further support.