Currently the activities log does not show the initial state of the ticket when it is submitted. For example: John Doe submitted the ticket for Jane Doe
Thu, 13 Apr, 2017 at 11:29 AM
There is no way of checking after a period of time if the ticket was logged with high or low priority, to which group it is assigned and with which status.
could this be added to the activities log?
Any update on this?
Did you get a chance to check out the revamped activities for tickets that we launched last week? If not, here's the launch announcement. We now show all the information you wanted to see (and more) in the ticket activities. Let us know if you have any questions/feedback.