I'm leveraging the PagerDuty integration to send SMS notifications to my team. The integration works great to create incidents that I can configure for custom notification schedules. I've set up Dispatch'r rules that send to PagerDuty on Incident Creation and Incident Closure.
Here's my problem: The communication to PagerDuty isn't anything other than "create incident". If the ticket is updated in any way in FreshService, such as moved to a different Status, Priority, or even reclassified as a Service Request, PagerDuty doesn't get notified. Conversely if I acknowledge the incident in PD, FreshService doesn't get that update at all.
Is there something I'm missing or is this the best there is?