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Service Status Page

My inspiration for this: https://its.uq.edu.au/serviceview


Want to be able to communicate outages, degraded services, known issues. A status page like above is a possible way to achieve this, along with email / other mass text communication methods.


I see some potential for FreshService to do some great things with this which I think should be considered:

  • Scheduled maintenance can be written up as a release and automatically go onto a status page (a checkbox for it to go up)
  • "Outage" or "Degraded" (and possibly others) incidents and problems can go onto the status page selectively
  • Link to CIs for full histories of the above. Possibly do some funky things with relationships (show pretty graphs on what's affected).
  • Track uptime, integrate with reporting, allow the service status to show resolved issues
  • Announcements can integrate with all of the above

11 people like this idea

My team would also benefit from this. Though we would prefer to lean toward the Google Apps status page:

https://www.google.com/appsstatus#hl=en&v=status

And maybe have what Scott suggested follow that for a recent history of incidents/problems and any related KB/FAQ articles.


3 people like this

Exactly was I was looking for this morning. 
We've used Staytus and Cachet in the past

https://staytus.co/

https://demo.staytus.co/

https://cachethq.io/


however surely we should be able to have these as an integrated part of the solution.  then we can publish status to end user portal

Maybe define an asset type (service) that can be exposed through this service status page and allow a clean link between the asset, incidents and problems and changes... following ITIL 4 guidance... i would gdeatly appreciate this feature. Historical outage and remediations linked to a public view of an associated problem ticket that shows public root cause and remediation/mitigation would be a bonus.
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