My inspiration for this: https://its.uq.edu.au/serviceview
Want to be able to communicate outages, degraded services, known issues. A status page like above is a possible way to achieve this, along with email / other mass text communication methods.
I see some potential for FreshService to do some great things with this which I think should be considered:
My team would also benefit from this. Though we would prefer to lean toward the Google Apps status page:
And maybe have what Scott suggested follow that for a recent history of incidents/problems and any related KB/FAQ articles.