CMDB Filter by Custom Field : Freshservice

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CMDB Filter by Custom Field

Scott Willett

started a topic about 4 years ago

I want to request a feature - The ability to create a view that filters via a custom field if a CI has that field.

For example: I've created a status field for all CIs which is a drop down selection field with the options: Provisioning, Production, Retired

It means I can track a CI throughout it's lifecycle, however I may only want to be dealing with Production CIs generally, or be able to view retired services for review, or keep track of services I'm yet to introduce.

Mohana Sidhaarth

said almost 4 years ago

Hi Scott,

If I understand correctly, you want to create views based on particular CI statuses. This can be done using Asset Views in the CMDB page.

I created a new dropdown field called GCC CI Status for Hardware CI Type and created a filter condition for all CIs that have the value "Production". This filter condition can then be saved as a view (and shared with all helpdesk agents if required as well). Is this what you were looking for?

Best,

Sid

Scott Willett

said almost 4 years ago

Thanks Sid, that's what I'm after.