At our servicedesk we have some service requests that happen multiple times a day (password reset, account unlock, session reset) for which we used to have quick calls in our old ITSM tool.
These quick calls or you can call them template tickets only missed the name of the caller. So you only had to fill that and all other fields were pre filled (category, company, SLA, ticket subject and full text, status, ticket type)
is there a way to get this in FreshService as well? For eacht password reset or account unlock we now have to select all fields by hand which takes more time and causes some irritations with the agents.