Hello,

We are reviewing multiple help-desk products at present, and like Freshservice. However one of the main features it's missing for us is Dynamics CRM (in the cloud) integration.

Some of your competitors integration with CRM, so is this something you are working on or would consider?

Thanks,

Dan.

Hi Dan,

Thank you for bringing up this requirement.  

From ServiceDesk standpoint, I would like to understand the value delivered by integrating Freshservice with Dynamics CRM. Basically, I need to know what is the workflow and the level of integration you expect from us. I will take it up internally before any further commitment.

Regards,

Ramesh 

Hello
Are there any news on this topic ? The value of integrating desk services (ticketing) with a CRM database is that you can track all the tickets associated with a given customer. Hence, you will improve the value of your service to this customer.
kind regards
Frederic