You already have Office 365 connections for calendar and tasks. Round it out with OneDrive and OneDrive for Sites.
The ability to link in PDFs, detailed how-tos, or CMDB docs that need to be reused is valuable. Plus with a link to sites we can easily include links to information already published to a user (perhaps a policy document, or similar).
I agree. OneDrive integration would be helpful.
OneDrive for Business/Sharepoint Online would be ideal, but at least let us add URL as attachments at that would get us much closer be a reasonable workaround.
Do we know if there is any OneDrive for Business/Sharepoint integration available? Is it possible to access folders and files from those locations with the Office 365 integration?
You might be able to do it at the API level but it would probably be a mess around SSO, Authentication, and possibly even an issue given their existing O365/Azure integration.
Any other suggestions on this subject? Being able to easily access folders located on SharePoint/OneDrive from the Freshservice platform would be great.