[Free webinar] 6 Ways to Return to Work with Ease using Freshservice Integrations | 10 AM PST - 9th July, 2020 Save your seat

Start a new topic

AD sync and user email changes

We are about a week away from changing all of our user's email addresses from a firstnamelastinitial@domain.com format to a firstname.lastname@domain.com format. When I made this change to my own account yesterday, Freshservice created a new account for myself. We are synchronizing our users from Active Directory using the FS Probe. Is there a better way of doing this so our users don't lose ticket history and get a new FS account?

Hi Jeff,

Looks like you have a support ticket opened for the same.

Assume the suggestion as provided.

Also you can reach out to us via chat https://support.freshservice.com/support/home

Or you can call us on +1 (866) 832-3090



Login or Signup to post a comment