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Custom Ticket Scope?

I need to be able to create a scope that would allow a group of agents to see tickets based on location.


For example, AgentA needs to be able to see all tickets where the requester's 'site' field is "A". AgentB needs to be able to see all tickets where the requester's 'site' field is "B". 


They need to be able to see these tickets by site regardless of what agent or group they are assigned to. However, they should not be able to see tickets from a different site. AgentA should not be able to see tickets where the requester's 'site' field is "B".


Is there any way to set something like this up?


Thank you!

is teh reason you dont want them seeing other calls for security reasons or to stop cherry picking or so they dont see how many calls the other team have or close?

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