Allow Users to Comment on Solution Articles
Noah Griego
said
over 2 years ago
Is there any update on this? This would be a huge improvement to Solutions.
Karim Khalil
said
over 2 years ago
Agreed! Also, allow admins to mark comments "public" "anonymous by default" or "always anonymous".
I'd use that!
Hi
right now if a user 'downvotes' an article, there is a comment box where requester can type in their feedback. That will get created as a ticket in your helpdesk.
right now if a user 'downvotes' an article, there is a comment box where requester can type in their feedback. That will get created as a ticket in your helpdesk.
Does this solve your problem?
joe
Jess Rodier
It would be really great to be able to get some specific feedback from users on Solution Articles. Right now, they have the "thumbs up" and "thumbs down" options, but there is no way to tell who gave the article a thumbs down, or why they did.
We'd like to be able to get input from our main audiences!
4 people like this idea