Can't believe I need to make this as a feature request. Shouldn't there be a way to generate a simple report based on what software is running on Computer Assets that have the Discovery Agent installed?
For instance if I want to generate a report that shows me all computers that have Java installed and what version of Java they are running, shouldn't that be a simple process?
Apparently Freshservice currently does not have this ability?
Hello, same case for us, this feature (SAM) will be great for Microsoft audits, I hope it will be available for the blosoom plan.
That's fine if you working on a larger overall but the request for this report has been open for over a year. I'd ask that you provide the report, or allow the report creation tool to get to this asset data. This is a fairly basic need to be able to report on the software installed.
The information is very important from a number of key points. versioning is important for upgrades, but licensing is equally important. Usually quarterly audits are on place and reviewed here.
Key data points if possible: Software, version, Install date if possible, last used.
if it helps
@Ken, we chose to go with the revamp instead of the report as the new SAM model allows for greater flexibility in day to day use and also solve reporting needs in the long term.
@Cdennis, Thanks for the info. The Install Date and Last Used is not part of the initial scope. But versions will be available.
Updates on the Software Asset Management feature can be found here: https://support.freshservice.com/support/discussions/topics/318463
Put us on the list to try..
So, can folks now view reports of software on their computers? The agent does a great job of inventorying the software but I'm not seeing how I can get a full data dump for all hardware assets.
i would like to try this when its available
Folks, I missed updating this thread. Software Asset Management is now available for all customers and I hope you have had a chance to give it a go. Btw, it's still in Beta as we will be adding more capabilities (export, better filtering, manual create/update..etc).
Being relatively new to Freshservice I've come across this thread whilst trying to figure out how to report on and/or export data relating to software assets for the purposes of licence utilisation and compliance reporting... disappointing to learn that I can't!
The Software Asset Management module that has been developed is very good, however it is missing this essential functionality. Without a reporting and/or export feature then it's of very little use to my organisation in its current state.
Is there an estimated timeframe of when this functionality will be available?
Being relatively new to Freshservice I've come across this thread whilst trying to figure out how to report on and/or export Software Asset Management data for the purposes of software licence utilisation and compliance purposes... it's disappointing to learn that I can't!
The Software Asset Management module that has been developed is very good, however the functionality that's missing is essential for the module to be of any value to my organisation. Without it then the module is of very little use.
Is there an estimated timeframe of when this additional functionality will be released?
I see this is still in Beta.
Our Executive Director is calling on me to provide a report of software used in our environment and would really like to leverage Freshservice for this.
Has there been any progress on a way to export/report software assets?
when will the software export feature be made available? any tool can inventory, it's the reporting features that make great tools standout like ServiceNow!
This is a make or break feature. Meaning, if I can't get the data I need we have to find another tool. I've opened up a ticket to get the raw data so we can do it ourselves, but have yet to hear back.