Right now the "Dashboard" is ugly and useless.
When will we be able to customize a dashboard so that we it looks better and more presentation on a TV display?
I am interested in this feature, having lot of custom statuses and those are not counted, only those with default statuses. Customer site https://just-cs.freshservice.com
Is there any way to change the Ticket Summary Ribbon to include our custom statuses? For example, we created one called "In Process", which while technically is OPEN, those tickets don't show on the standard Ticket Summary Ribbon as Open.
any update on this? The dashboard really is useless right now.
Are there any updates on this? :)
A completely customizable agent dashboard is in the works. You can find more info here: https://support.freshservice.com/support/discussions/topics/322854