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Dispatch'r Question re; Company Name in Condition


When using Dispatch'r rules.

Under Condition.

If I select Company Name I have to type in a value.

Does this value represent the names of the companies I have entered under Admin / Companies ?

If so does this mean that any ticket being opened by a requestor that is listed against that company will met the condition?


basically if the above is wrong..

What I'm after is a means to have any new ticket being created from email be reviewed for the source domain it is coming from and then be assigned to a customer company..

which then will give it the appropriate SLA

how can I achieve this?


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