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Not seeing content for FAQs or Chat (iOS application using Swift 3)

I'm evaluating your SDK in an iOS application, using your latest Cocoapod (as of 11/15/2016), and although the ViewControllers for FAQs and Chat are there, and we're able to navigate to them correctly, there is no content on their screens.

Curious as to what steps we might need in order to see our content?

We used the instructions from your website for integration of your Cocoapod and API usage - the fact that we do see your ViewControllers suggests that those basic steps were performed correctly.  But, I assume we've missed something because of the lack of content.

Appreciate any guidance you can offer.  Thank you.

1 Comment

Hi Markus,

Can you confirm you are seeing this behavior on a simulator and not a real device?

If it is indeed on the simulator, our integration instructions do talk about a known issue and provide a workaround. Pasting the content below:

iOS 10 Simulator issue


Hotline SDK depends on keychain services. Xcode 8.0 (8A218a) /  iOS 10 simulators have an issue with keychain services, which does not allow the SDK to retrieve data from the store when there are no "entitlements" set up. We expect this issue will be fixed in the later version of Xcode. In the meantime, we suggest the following workaround to continue testing on the iOS 10 simulators.


In the project’s capabilities page, please turn on push notifications capability (and select the "fix issue" if any issue appears). This is a work around to ensure there is a valid entitlement file for the project (which the simulator requires to work correctly), and once testing is done you can discard these changes. Hopefully the issue will be resolved in the next Xcode update.

If this doesn't help, please let us know and we can get on a remote session to help you with this!



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