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Reporting: Received Tickets vs Resolved Tickets vs Backlog Tickets

Hi guys,


I hope everyone is well.


Now please excuse this question if the answer is obvious (I have a bit of a Friday mindset going on) but I cannot for life of me work out if we resolve more tickets than what we receive how the backlog numbers keep going up.


Especially by 16.33%!


Please see the attached image, thank you in advance.


Kind Regards,

Conrad H

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