Service Catalog: Both wonderful and useless : Freshservice

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Service Catalog: Both wonderful and useless

Nicholas Sykes

started a topic almost 5 years ago

First let me say I love the Service Catalog, but it's useless because I can't actually *DO* anything with the data captured. I feel like I must be missing something but the only way I can find the Request Item data is through the FreshService UI. I can't access it through the API I can't use it as a placeholder on Emails I can't report on it Because of this I can't expose that data to anyone other than an agent, and often times I need to get it elsewhere. Are there plans to make this data accessible - or am I missing something really obvious?

2 Comments

Vincent Castagnet

said over 4 years ago

I am upping this, I ran into the same issue: the customer data input cannot be seen by the customer, forwarded or used for reporting :/

I'd like to have this solved !

Joseph Samuel Jayanth

said over 4 years ago

We have introduced new placeholders, using which you can add custom fields in email notifications and automation emails.

Try this out and let me know if this works for you.

cheers

joe