I set up a Google form that logs walk-in traffic to our office and emails the HelpDesk to create a ticket for them.  The form captures email address; it would be great if there were a SimonSays command that I could use to set the requestor.  Currently all the tickets are in my name until we manually fix each one.  It's mildly annoying.

Would be very useful. Something like this:

@Simonsays "requester" : "name@domain.com" @Simonsays

Is this correct? Currently no way of using email commands to change the requester name?

I don't understand why this is not implemented. Most helpdesks have lots of walkups.