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Out of office for agents

If an agent goes on holiday and a requester replies to a ticket that is assigned to that agent the requester currently has now way of knowing the agent is away and the desk doesn't know someone is awaiting a reply.


It would be good to either have some sort of functionality where an agent can set themselves as away and a rule that does something if someone replies ie maybe unassigns the ticket so that it can be reassigned


People maybe have other suggestions for this?


22 people like this idea

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