I have created a ticket as a Service Request (because it was split from a reply to a very old SR) and now cannot change it back to an Incident (the new issue is an incident)
The Type field in the Ticket Properties panel is greyed out and cannot be changed. This is also the case if I Edit the ticket through More-> Edit
Please could you advise?
I also need to change SR to Incidents.
Many users classify them incorrectly and we need to classify them correct.
Please could you publish the work around so that all users who need it can apply it?
We noticed when you convert the SR to an incident, it wipes out all of the data under "Requested Item" which holds the body of the request. Is there a manner by which I can convert a SR to an incident and not lose all my data (aside from copying the text of the SR, converting the SR to an Incident, then Editing the ticket description by pasting the original text).