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Webhooks Fail to Run

Hi,


I haven't been able to track down any information on my own about this, so no one must be having an issue.


I tried to create a dispatch rule to take a ticket with a subject starting with CHN and launch a webhook POST to create a change request.


The webhook doesn't appear to run at all, I can set any other number of options to modify the ticket and everything works, just not anything as a webhook.


I have created a POST using the link below

https://support.freshservice.com/support/solutions/articles/218075-creating-a-change-request-through-dispatch-r-using-a-webhook


I have tried the following

* No authentication, API Auth, User Auth

* Different trigger options (Sender, Subject)

* Changed rule to set a different custom field (source) and a Supervisor Rule to generate the Change

Hi Paul,

Sorry for the inconvenience caused.

Please find below the implementation for the your use case.


For your ease, I have pasted the webhook below so that you can make use of it,

{

 "itil_change":{

                           "subject":"{{ticket.subject}}",

                           "description_html":"{{ticket.description_html}}",

                           "email":"{{ticket.from_email}}",

                           "priority":1,

                           "status":1,

                           "change_type":1,

                           "impact":1,

                           "risk":1

                         }

}

Hope that was helpful, feel free to reach out for further support.

Regards,

Jayesh

Freshservice  -  Freshdesk Technologies




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