Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Start a new topic

Allow managers to view tickets down the hierarchy

Similar to the function where where you can check a box to allow someone to view all tickets for a department it would be fantastic if I could grant that ability for managers. When this is enabled it should allow a requester to view tickets that were submitted by people who have that requester listed as their manager. Thanks!

10 people like this idea

I would like to know what happened, or was this request considered or is there a workaround?

This is something we would love to see.

Login or Signup to post a comment