Freshservice Release Notes - 18 August '16

Feature releases and updates:

  • Revamped Asset Relationship Map View 
  • SNMP Device Discovery Improvements
  • Bugfixes, Performance and Security updates and general tweaks



1. Asset Relationship Map View


The revamped relationship map for assets now includes a full-screen editor to easily create relationships (both individually and in bulk). The new map also allows users to quickly connect assets beyond the 1st-degree relationship using a simple and easy to use interface. 


It gives asset managers the ability to create, expand and view expansive relationships between assets and, understand the business impact of a scheduled change. Creating and mapping complex relationships for multiple assets becomes a lot easier due to improved visualisation in the new map view.




2. SNMP Device Discovery Improvements

For asset discovery in Freshservice, in addition to improving the probe’s capability of identifying a wider range of devices on a network, it also presents detailed information about the components and device properties for various SNMP devices.

  • Support for SNMP v2 in asset discovery
  • Extended support for identifying more devices such as Printers, Routers, Switches, Firewall, Access Points
  • Fetches & populates interfaces for all SNMP devices
  • Fetches & populates Input units, Output units and Marker units for Printer

Click here to read the solution article on SNMP Device Discovery.



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