Freshservice needs an option for HTML Template Email Notification.
It's good that you offer a Helpdesk Rebranding but in order to customize and "rebrand" helpdesk for company, we need to be able to customize the template to reflect the company brand.
Other helpdesk system allows it; even the free service like Spiceworks.
Please build that feature. It's a huge request to promote a company brand.
The text only notification is ugly and so 80s...
Please fresh service, html template would alleviate some of the ugliness of a plain text mail.
Yes, please add this! We need this