i'm wondering if there is a way to create an html page that will read data from the fresh service site and pull items like Open, On Hold, and average resolution time so we can display the information on our company intranet share point page.
i know this can be done using API calls, but i read through http://api.freshservice.com/#introduction and still confused.
i would just need some html examples.
There you can achieve through implement some back end logic for calling REST API of freshservice.
Click Here fro example. however this example for freshdesk api but it is same for freshservice url there just you have to use freshservice API url instead freshdesk.
Hope it will work for you.