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Slack integration breaks IOS app

The slack integration for fresh service breaks the ios app. I spoke with slack support and there is apparently a known bug in slack in which if a bot sends too many large messages the ios app becomes unstable and crashes. I recommend that an option be added to shorten the email messages that are created from tickets. such as removing email signatures or just adding a shortened message.  

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Hi Antonio,

Thank you for sharing your feedback regarding our Slack Integration.

Will share the same with the concerned developers and keep you posted about their take on it.

Feel free to write to for any technical queries and support.



Freshservice  -  Freshdesk Technologies

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