This feature is in Freshdesk but now that we switched to Freshervice I see it's not there. I run visitor analytics monthly and part of that is tracking # of views for our 200+ articles.
The two products are very similar I was surprised this item was missing.
Attached image shows the article metrics for FD v. FS.
I found out this data is included in FS but it's not (yet) showing for me since we recently migrated from FDesk to FS.
This can be closed (I don't see how to do that on my end.)