Adding Additional Expiry Contract Day Periods : freshservice

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Adding Additional Expiry Contract Day Periods

Dylan Hoffman

started a topic over 2 years ago

Hi all,

Is there a solution, or planned solution, to add additional time frames for the Contract Expiry alert email? Currently there is 7/30/60 days before a contract expires.

Tanja.vantuyn

said 9 months ago

When will this feature be possible?

We have contracts with a termination period of 6 months.

Maybe the field can be changed from a list field to a number field?

Mohana Sidhaarth V

said 6 months ago

We are changing the expiry notification option in Contracts to a text box to support custom time periods. Will update this thread once the change has been enabled for everyone.

Mohana Sidhaarth V

said 6 months ago

We now support custom values in days (up to 365 days) for Contract expiry notification. I hope this helps in ensuring that you have enough lead time to act on expiring contracts.