Hi Support,

Looking through the API reference, I have noticed some discrepancies. One of these is specific to a certain call (https://carecanada.freshservice.com/helpdesk/tickets.json) and the other is more generall (all excerpts taken from http://api.freshservice.com/):

https://carecanada.freshservice.com/helpdesk/tickets.json:

Your documentation claims that the output looks like this: 

{ "helpdesk_ticket":{ "cc_email":{ "cc_emails":[

....

When in fact it looks like this:

[

      {"cc_email":{

            "cc_emails":

.....

I did some digging, and this output is actually the output one would expect using the FreshDesk V2.0 API, but I was under the impression that FreshService and FreshDesk were separate products. Please explain.

General:

"Freshservice APIs have been implemented as plain XML or JSON over HTTP and use the following REST Commands:" 

This is entirely false. Trying to use XML returns:

"<hash>

 <message>Currently XML is not available! , Please try JSON</message>

When will XML be supported?

A month and no response? Any feedback about this?

Yes, I figured out that those were all the case. But I had to figure it out because your documentation had incorrect information in it., rendering it essentially useless as a tool.