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Currently the only view you can have is a resolve by SLA time.
We would like to be able to sort our tickets by their first response SLA so we can always meet this target with our customers requirements.
Especially important for critical tickets to ensure they go to the top of the queue.
Natasha Phillipson
Currently the only view you can have is a resolve by SLA time.
We would like to be able to sort our tickets by their first response SLA so we can always meet this target with our customers requirements.
Especially important for critical tickets to ensure they go to the top of the queue.