Often, we end up doing administrative ticket creation after some ad-hoc problems are resolved for clients on-site. So the ticket creation may happen an hour or more after the ticket is resolved. These tickets are set to a status=resolved while they are being created.
Current notification process is to email user saying ticket has been created, then to send another email saying the ticket has been resolved.
I would like to skip the creation notification if the status starts at Resolved or Closed, and just send the resolved notification.