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No creation notification if ticket created with status => resolved

Often, we end up doing administrative ticket creation after some ad-hoc problems are resolved for clients on-site. So the ticket creation may happen an hour or more after the ticket is resolved. These tickets are set to a status=resolved while they are being created.

Current notification process is to email user saying ticket has been created, then to send another email saying the ticket has been resolved. 

I would like to skip the creation notification if the status starts at Resolved or Closed, and just send the resolved notification. 

2 people like this idea
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